Terms & Conditions

 

  1. Information About Us And How To Contact Us
  • Who We Are. We are Dimple Bedrooms Limited, trading as Dimple Kitchens & Bedrooms, a company registered in England and Wales. Our company registration number is 12940050 and our registered office is at Unit 5, The Argent Centre, Silverdale Road, Hayes, England, UB3 3BS.
  • How To Contact Us. You can telephone our customer service team on 020 8893 5757 or write to us at dimple@dimplegroup.com or Dimple Kitchens & Bedrooms, Unit 5, Argent Centre, The Argent Centre, Silverdale Rd, Hayes UB3 3BS.
  • How We May Contact You. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
  • “Writing” Includes Emails. When we use the words “writing” or “written” in these terms, this includes emails.

 

  1. Our Contract With You

How We Will Accept Your Order. Our acceptance of your order will take place when we call or write or email you to accept it, at which point a contract will come into existence between you and us.

 

  1. Our Products
  • Products May Vary Slightly From Their Pictures. The images of the products on our website and in our brochure are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a picture in our brochure or on our website accurately reflects the colour of the products. Your product may vary slightly from those images. Products made from natural materials are likely to have variations of shade and grain. Some materials including woods and painted products will mellow with exposure to sunlight and age, therefore the original appearance and condition will alter subject to these conditions.
  • Making Sure Your Measurements Are Accurate. If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct. We are not responsible for any extra costs incurred by you as a result of incorrect or incomplete measurements supplied by you. All dimensions specified by us on plans are approximate and subject to on site verification:
  1. If You Have Chosen Our Installation Service. This service includes a pre-fit survey to ensure or further ensure all plan measurements are correct.
  2. If You Have Not Chosen Our Installation Service. You must ensure that your chosen fitter checks that the measurements, the planned layout, quantities and specification of the products are correct before the order is finalised. We cannot accept responsibility for any damage or any failure to comply with relevant gas, water or electricity regulations, caused by installation errors.

 

  1. Installation Service
  • If You Have Chosen Our Installation Service. Full details of all work to be undertaken will be provided specifically within the scope of installation within the contract. No additional work will be undertaken without our written agreement, and you will bear the additional cost involved in any additional work. No major structural work will be undertaken by us.
  • Removal And Disposal Of Materials. We will only remove and dispose of materials where we have agreed to do so in writing. We cannot guarantee to remove existing installations without some damage to either them or their surroundings. It is your responsibility to remove present facilities unless otherwise agreed. However, you must not remove them until the goods arrive and a check has been carried out by you to ensure that all component parts of the goods are present. We do not accept liability for any costs, direct or indirect, nor for any inconvenience caused to you as a result of the early removal of existing facilities.
  • Installation Completion. Where you have chosen our installation service, you may be asked to check the installation and sign a completion document confirming that the fitting has been completed to your satisfaction. You should note on this completion document any areas that you may have concerns with before signing it. Any post-installation works, or snagging, will be notified on the completion document. These will be considered to be part of the contract and we undertake to arrange any snagging as a part of our installation service. In any event, any fitting that has not been completed to your satisfaction must be notified to us immediately (and in any event no later than 2 days) following completion of the installation service.

 

  1. Your Rights To Make Changes
  • If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

 

  1. Our Rights To Make Changes
  • Minor Changes To The Products. We may change the product:
  1. to reflect changes in relevant laws and regulatory requirements; and
  2. to implement minor technical adjustments and improvements. These changes will not materially affect the appearance or performance of the product or the quality of the services.

 

  1. Providing The Products
  • Delivery Costs. The costs of delivery will be as advised to you, over the telephone or advised to you in email exchanges or set out in the contract or included within the price.
  • When We Will Provide The Products. During the order process we will let you know when we will provide the products to you.
  1. If The Products Are Goods. If the products are goods we will deliver them to you as soon as reasonably possible and in any event we will contact you to agree a delivery date.
  2. If The Products Are One-Off Services. We will begin the services on the date agreed with you during the order process. The estimated completion date for the services is as advised to you during the order process.

Any dates quoted for delivery of the goods or completion of the services are approximate only, and the time of delivery of the goods or completion of the services are not of the essence. We shall not be liable for any delay in delivery of the goods or completion of the services that are caused by events outside our control or your failure to provide us with adequate delivery instructions, or any other instructions that are relevant to the supply of the goods or completion of the services.

  • Delivery By Us. If you have asked us to deliver the products we will deliver the products to the location agreed in writing. You must inform us in advance of any potential delivery/installation problems in respect of restricted access, narrow roads, parking, long drives etc. We cannot accept responsibility for any damage or loss resulting from access problems of which we have no prior knowledge, other than as a result of our negligence.
  • Collection By You. If you have asked to collect the products from our premises, it may be possible to collect them from us at a time and premises to be agreed.
  • If You Are Not At Home When The Product Is Delivered. If no responsible person agreed by you is available at your address to take delivery of the products then we may leave you a note informing you of how to rearrange delivery.
  • If You Do Not Re-Arrange Delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery we will contact you for further instructions and may charge you for storage costs and any further delivery costs.
  • If You Do Not Allow Us Access To Provide Services. If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result.
  • When You Become Responsible For The Goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you to collect it from us.
  • When You Own Goods. You own a product which is goods once we have received payment in full.
  • What Will Happen If You Do Not Give Required Information To Us. We may need certain information from you so that we can supply the products to you. If so, this will have been told to you over the telephone, on our website or told to you in the course of email exchanges. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

 

  1. Our Rights To End The Contract
  • We May End The Contract If You Break It. We may end the contract for a product at any time by writing to you if:
  1. you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
  2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, measurements;
  3. you do not, within a reasonable time, allow us to deliver the products to you or collect them from us;
  4. you do not, within a reasonable time, allow us access to your premises to supply or complete the services.

 

  1. If There Is A Problem With The Product
  • How To Tell Us About Problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team on 020 8893 5757 or write to us at dimple@dimplegroup.com or Dimple Kitchens & Bedrooms, Unit 5, Argent Centre, The Argent Centre, Silverdale Rd, Hayes UB3 3BS.

 

  • Your Obligation To Follow Product Care Advice. After delivery goods must be stored in a safe and dry place. You must follow any product after care and maintenance advice notified to you by us. Any damage to the goods must be notified to us in writing immediately (and in any event no later than 2 days) following delivery or collection of the goods, including photographs of the damage.

 

  1. Price And Payment
  • Where To Find The Price For The Product. The price of the product (which excludes VAT) will be the price as told to you over the telephone or told to you in the course of email exchanges and will be set out in the contract.
  • We Will Pass On Changes In The Rate Of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
  • When You Must Pay And How You Must Pay. We will discuss and negotiate your chosen method of payment over the telephone or in the course of email exchanges. You must pay:
  1. for products, a minimum deposit of 50% of the purchase price payable once the contract comes into effect. The balance must be paid at least 7 days prior to any agreed delivery or collection date.
  2. for services (including, but not limited to installation), the full cost at least 7 days prior to the scheduled delivery date.
  • What To Do If You Think An Invoice Is Wrong. If you think an invoice is wrong please contact us promptly to let us know.

 

  1. Our Responsibility For Loss Or Damage Suffered By You
  • We Are Responsible To You For Direct Losses Caused By Us. If we fail to comply with these terms, our total aggregate liability for any direct loss or damage you suffer will not exceed 20% of the amount you paid to us.

 

  • We Do Not Exclude Or Limit In Any Way Our Liability To You Where It Would Be Unlawful To Do So. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
  • We Are Not Liable For Indirect Losses. We will have no liability to you for any indirect or consequential losses, loss of profit, loss of business, business interruption, loss of business opportunity, loss of or damage to goodwill, loss of anticipated savings, or loss of agreements or contracts.

 

  1. Other Important Terms
  • We May Make Changes To These Terms. We may amend these terms from time to time.
  • You Need Our Consent To Transfer Your Rights To Someone Else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
  • If A Court Finds Part Of This Contract Illegal, The Rest Will Continue In Force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
  • Even If We Delay In Enforcing This Contract, We Can Still Enforce It Later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the products, we can still require you to make the payment at a later date.
  • Which Laws Apply To This Contract And Where You May Bring Legal Proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.

 

  1. Cabinet Warranty

The warranty guarantees that our cabinets will be free from faults or defects in workmanship and materials for 10 years.

  • The cabinet warranty applies:
  1. to cabinets manufactured by Dimple Bedrooms Limited. It does not apply to, for example, worktops, accessories or appliances. If you are unsure as to what is meant by “cabinets” please speak to a member of staff who will be able to clarify the position for you;
  2. to the person who purchased the cabinets. It is not transferrable to any other person;
  3. to individuals who purchased the cabinets as a consumer for private use, not to businesses, companies, partnerships or sole traders;
  4. to cabinets used entirely within a domestic environment for personal use, not to cabinets put into and used within business premises, places of work, rental properties, student properties or similar;
  5. to cabinets used within the environment intended by their design, for example, kitchen cabinets used within a kitchen and not kitchen cabinets used in, for example, a garage;
  6. to cabinets used and installed in accordance with any guidelines provided by Dimple Bedrooms Limited; and
  7. to cabinets purchased and used within the United Kingdom.

 

  • The cabinet warranty does not cover:
  1. damage caused or contributed to by poor, faulty or incorrect use, installation or maintenance;
  2. damage caused or contributed to by events outside Dimple Bedroom Limited’s control including but not limited to Acts of God, fire, explosion, contact with corrosive matter, extreme weather conditions, flood, vandalism, soiling, misuse, abrasion, improper storage following delivery, rot and/or infestation following delivery, leaks (or similar incidents), damage due to non-domestic use;
  3. damage or colour deterioration caused or contributed to as a result of normal wear and tear;
  4. damage caused or contributed to by alterations or repairs other than those carried out by Dimple Bedrooms Limited;
  5. damage caused or contributed to by the removal of the cabinets following initial installation;
  6. damage caused or contributed to by wilful damage, abuse, mistreatment, negligence, abnormal storage or environmental conditions; or
  7. damage caused or contributed to by household animals and misuse by children.

 

  • To make a claim under your warranty you must contact Dimple Bedrooms Limited at dimple@dimplegroup.com or Dimple Kitchens & Bedrooms, Unit 5, Argent Centre, The Argent Centre, Silverdale Rd, Hayes UB3 3BS. Following the filing of a claim Dimple Bedrooms Limited will investigate the claim and if we believe there is a defect or fault covered by the warranty, we will at our option either repair the defective cabinet (or part) or replace the defective cabinet (or part).
  • Please note that we will not deal with or pay for the removal of defective cabinets (or parts). Any replacement items from Dimple Bedrooms Limited’s will be delivered to you directly.
  • Installation of any repaired or replacement cabinet or cabinet part will not be Dimple Bedrooms Limited’s responsibility.
  • If you do not allow the Dimple Bedrooms Limited’s representative to review the cabinet which is subject to the warranty claim you will invalidate the warranty in respect of that claim.
  • Any repaired or replacement cabinet parts shall be guaranteed on the terms of this warranty for the unexpired portion of the warranty period only.
  • This warranty is non-transferrable and is personal to the original purchaser as shown on the invoice.
  • This warranty is subject to the jurisdiction of the courts of England and Wales, and any dispute or claim arising out of, or in connection with it or its subject matter, shall be governed by, and construed in accordance with English law.