Last updated: 24 October 2026
This policy explains how Dimple Bedrooms Limited, trading as Dimple Kitchens & Interiors, handles personal information when you visit our website, contact us or use our kitchen and fitted-interior services.
1. Who is responsible for your information?
Dimple Bedrooms Limited is the data controller. We are registered in England and Wales under company number 12940050. Our registered office is Unit 5, The Argent Centre, Silverdale Road, Hayes, England, UB3 3BS.
For privacy questions or requests, email info@dimplebedrooms.co.uk, call 020 8893 5757 or write to our registered office.
2. Information we collect
You may give us your name, email address, telephone number, project address, plans, measurements, photographs, design preferences and correspondence. If you order from us, we also use the information needed for quotations, invoices, payments, delivery, installation and aftercare.
We receive information directly from you and, where relevant to your project, from someone acting on your behalf, such as your designer or installer. Our hosting and website services may process technical information such as your IP address, browser, requested pages and access times to deliver and secure the website.
3. Why we use it
Enquiries, designs and orders: we use relevant details to respond to your request, prepare a quotation and carry out an agreed project. Our lawful basis is taking steps at your request before a contract, or performing our contract with you.
Business administration and security: we use information to manage correspondence, maintain service records, protect our website and handle or defend claims. This is based on our legitimate interests in running and protecting the business, balanced against your rights.
Legal requirements: we retain and use records where necessary to meet accounting, tax or other legal obligations. Where we rely on your consent, including for marketing that requires consent, you can withdraw it at any time.
You do not have to send an enquiry. If you choose to request a quote or place an order, we need enough contact and project information to provide the service.
4. Who we share information with
We may share relevant information with providers supporting your project or our business, including suppliers, fitters, delivery services, payment services, hosting and email providers, accountants and professional advisers. We may also disclose information where required by law or to establish or defend legal rights. We do not sell personal information.
Some service providers may process information outside the UK. Where an international transfer is subject to UK data protection rules, appropriate safeguards or an applicable adequacy decision are required. Contact us for information about the providers and safeguards relevant to your data.
5. How long we keep it
We keep information for as long as it is needed for the purpose for which it was collected. We consider whether an enquiry is still active, the duration of the project and any warranty or aftercare, accounting and tax record requirements, and the time needed to resolve complaints or legal claims. When information is no longer needed, it should be securely deleted or anonymised.
6. Website services, cookies and social media
Our public pages provide information and links to contact us by email or telephone. WordPress may use essential cookies for authorised sign-in and administration. You can manage or delete cookies through your browser settings; blocking essential cookies may affect sign-in.
The website loads fonts from Google Fonts, which means your browser connects to Google and sends technical information such as your IP address and browser details. See Google’s Privacy Policy for details of its processing and international safeguards.
Instagram, Facebook and LinkedIn links take you to those platforms. Their privacy and cookie policies apply when you visit or interact with them. These are links rather than embedded social feeds.
7. Your rights
Depending on the circumstances and the lawful basis used, you can ask to access your information, correct it, erase it, restrict its use or receive a portable copy. You can also withdraw consent without affecting the lawfulness of earlier processing. Email info@dimplebedrooms.co.uk to make a request; we may need to verify your identity.
Your right to object: you can object to processing based on legitimate interests, taking account of your circumstances. You can object to direct marketing at any time.
You can raise a concern with us using the contact details above. You also have the right to complain to the UK Information Commissioner’s Office: ico.org.uk/make-a-complaint.
8. Keeping this policy up to date
We may update this policy when our services or data-handling practices change. The date above shows the latest update.